FAQ

Can I call in to place an order?

Yes you can!  On the checkout page, there is an option to pay for your order via telephone.  Alternately, you may also phone our customer service line to place an order: 1-877-704-2376.

Do you ship internationally?

Unfortunately, we offer Canadian Shipping only. Please see our Shipping Policy for more information

What's your return policy?

Our return policy may be found here: Return Policy If you are not satisfied with your purchase, we now offer Flat Rate Return shipping on unworn product(s) in its original packaging within 30 days of purchase. The flat rate return Fee is $15 CAD plus all applicable Taxes. Please contact Aerosoles Canada customer service at 1-877-704-AERO (2376) to request a Return Authorization Number(RAN). All product(s) returned must be accompanied by a Return Authorization Number and your original packing slip. Please include the packing slip with your return product and place the completed WWW RAN# label on the outside of your return package.

I still want to shop on the US. Website. How can I do so?

Please click here: Shop US Website to review shipping rates for Canada from the US as well as information on Delivery times, duties, taxes and import charges etc. as well as to shop on the U.S. Aerosoles website.